Terms of service
1. Subject of the service
The Service carries out the inspection and repair of the device recorded on the worksheet based on the reported defects. The Service decides on the type of parts (factory or quality aftermarket) used during the repair in order to ensure optimal operation. The Service's internal system is considered authentic documentation of the statuses of the repair process.
2. Fees and inspection
The repair fee consists of labor and material costs. An inspection fee (5,000 HUF + VAT) is payable in all cases if the repair is not carried out (e.g. rejection of the offer, uneconomical, non-repairable defect). If the cost exceeds 15,000 HUF or 40% of the value of the device, the Service will provide a preliminary quote. In the case of an emergency surcharge (diagnostics within 24 hours), a 50% labor surcharge will be charged.
3. Data security and passwords
DATA LOSS: The Service is not responsible for the data, software and settings stored on the device. Data backup is the sole responsibility of the Customer. The Customer is obliged to provide the access codes for a full function check; in the absence of these, the Service cannot be held responsible for the operation of components that cannot be tested (e.g. Wi-Fi, camera, sound).
4. Hidden defects, physical condition
During the inspection, previously invisible defects may also be revealed, which may affect the cost or method of repair. The Service is not responsible for defects that are revealed during the inspection and are not visible upon receipt (e.g. traces of previous water damage, unprofessional repairs). In the case of laptops: breakage of internal fasteners and hinge mounts may occur without any external damage; if this becomes visible during disassembly, assembly can sometimes only be achieved by expensively replacing the damaged casing elements.
The service will provide information about these and, if necessary, prepare a modified offer.
5. Warranty for repairs
The service provides a warranty/guarantee for the repair/installed component in accordance with the laws and the conditions assumed, which applies exclusively to the work performed and the installed component, not to the device as a whole. In the case of software intervention (installation), we only use legally valid licenses provided by the Customer; the warranty does not cover software errors or virus infections. Furthermore, the warranty does not cover in particular: misuse, new external damage, water ingress, overvoltage, unauthorized intervention.
In the case of a conditional warranty, the conditions are recorded separately in the worksheet.
6. Storage and acceptance
The service will notify the customer of the completed device.
The device reported as ready will be stored free of charge for 14 days, after which a storage fee of HUF 200 per day will be charged. After waiting for more than 60 days, the Service is entitled to sell or destroy the device to cover the accumulated costs. The device can only be released upon presentation of the original worksheet.
7. Replaced parts
In the case of damaged or swollen batteries, the Service is entitled to immediately remove the part for fire protection reasons. The Customer must notify the Customer of the need to handle the replaced parts (return request) at the latest upon delivery, otherwise they will be destroyed as electronic waste.
8. Online status tracking
The status of the repair can be tracked on the website munkalap.newcitybrothers.hu by entering the worksheet number and the six-digit security code, or by scanning the QR code. In order to protect data, it is not possible to search by name or serial number.
Privacy notice
9. Data processing (GDPR information – abbreviated)
Data controller: Duna Trade Computer Kft.
(contact details: 2400 Dunaújváros, Munkácsy M. utca 1., info@dunacomp.hu, +36 30 640 8829)
Scope of processed data: name/contact person, telephone number, e-mail, billing data, device data, worksheet data
Purpose of data processing: Provision of service, continuous communication about the status of the repair, notification of the completion report, invoicing, and fulfillment of warranty claims and legal obligations.
Legal basis: Performance of the contract (GDPR Article 6 (1) (b)), fulfillment of a legal obligation (accounting), and legitimate interest (asset protection, settlement of disputes).
Retention period: 8 years for accounting documents, until the expiration of warranty claims for worksheets. Furthermore, the period according to accounting and other laws.
Customer rights: You can request access to your data, its correction, deletion (within the framework of legal obligations), object to data processing, or file a complaint with the NAIH.
10. Declaration
By signing the worksheet, the Customer acknowledges that:
The data recorded on the worksheet and the description of the error have been checked and they correspond to reality.
He has read and understood these General Terms and Conditions of Service and the Data Processing Information before ordering the repair and accepts them as binding on him.
He expressly consents to the software and hardware testing of the device and acknowledges the disclaimers regarding data loss and hidden (e.g. hinge) damage.
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